PagerCo

Acceptable Use Policy

Last updated: July 10, 2026

This Acceptable Use Policy (“AUP”) applies to everyone who uses PagerCo and forms part of our Terms of Service. Its goal is to protect the Service, our users, and the people who receive notifications you configure. We may suspend or terminate accounts that violate it.

1. You must not

  • Use the Service for any unlawful, fraudulent, harmful, harassing, defamatory or infringing purpose.
  • Send messages the recipient has not agreed to receive, or use the Service to send marketing, promotional, bulk or spam messages. PagerCo is for operational incident notifications to your own on-call responders only.
  • Configure notifications to numbers or addresses you are not authorised to contact, or without the legal basis/consent required by applicable law.
  • Violate telecom or messaging regulations, including India’s TRAI/DLT framework, TCPA, CAN-SPAM, or WhatsApp/carrier business-messaging policies.
  • Attempt to gain unauthorised access to the Service, other accounts, or our systems; probe, scan or test vulnerabilities without authorisation; or circumvent usage limits, seat limits or billing.
  • Introduce malware, or interfere with or overload the Service (including excessive automated requests to the webhook or API endpoints).
  • Reverse-engineer, resell, sublicense or provide the Service to third parties except as expressly permitted.
  • Upload attachments or content that is illegal, malicious, or that you do not have the right to share.

2. Messaging responsibility

You are solely responsible for the recipients, timing, frequency, content and lawful basis of every notification you cause the Service to send, and for maintaining any sender registrations, headers or templates (e.g. DLT) required in your jurisdiction. You will indemnify PagerCo for claims arising from your messages, as set out in the Terms.

3. Fair use of unlimited plans

Plans described as “unlimited” are subject to reasonable, good-faith operational use. Automated, abusive or unrepresentative volumes intended to exploit unlimited allowances are prohibited, and we may throttle, review or adjust such accounts.

4. Security research

We welcome responsible disclosure. If you believe you have found a vulnerability, contact support@pagerco.ai before testing anything that could affect other users or data. Do not access data that is not yours.

5. Enforcement

We may investigate suspected violations and cooperate with law enforcement. We may remove content, throttle usage, or suspend or terminate accounts — with notice where practicable, or immediately where there is risk of harm, legal exposure or ongoing abuse.

6. Reporting

Report abuse or violations to support@pagerco.ai.

Questions about this document? Contact us at legal@pagerco.ai.

This document is being finalised and may be updated following legal review.