1. Free trial
Every new organisation gets a 30-day free trial with no charge and no card required. You are only billed if you choose a paid plan. If you do not upgrade, the trial simply ends — nothing is charged.
2. Billing model
- Paid plans are billed per seat, in advance, for the selected period (monthly or annual).
- Adding seats mid-cycle is charged at the then-current per-seat price for the added seats.
- Metered usage beyond your plan’s bundle (SMS, WhatsApp, voice, AI) is billed as overage at the published rates.
3. Cancellation
You may cancel at any time from Billing & Usage in your account, or by emailing support@pagerco.ai. Cancellation stops future renewals. Your plan remains active until the end of the current paid period, after which the organisation moves to the free tier or is limited.
4. Refunds
- Fees already paid for the current period are non-refundable, including for partial-period use, unused seats or unused usage bundles, except where required by law.
- Duplicate or erroneous charges (e.g. you were double-billed, or charged after a confirmed cancellation) are fully refunded on verification.
- Failed activation: if a payment succeeds but your plan is not activated due to a fault on our side and we cannot resolve it, we will refund that payment.
- Annual plans may, at our discretion, be eligible for a pro-rated refund of unused full months in exceptional circumstances — contact support.
5. How refunds are processed
Approved refunds are issued to the original payment method via our payment processors (Razorpay for INR, Stripe for USD). Once approved, refunds are typically initiated within 5–7 business days; the time to appear on your statement depends on your bank or card issuer.
6. Chargebacks
If you have a billing concern, please contact us first so we can resolve it quickly. Initiating a chargeback without contacting us may result in suspension of the account pending resolution.
7. Contact
Billing questions: support@pagerco.ai. PagerCo India Ltd..